Zomato Job Openings exclusively for you. Zomato declare notification for the post of Customer Support, any graduate and postgraduate can apply. Candidates can read more details below.

Job Role :  Customer Support – Chat Process 

Job Description :

•Resolving chats raised by the customers through their app which requires a coordination between the pick up and delivery executives and stores

•Resolve ticket for the following reasons – order status, cancellation, delivery instruction, location issue 

•Know the products inside and out so that you can answer queries and resolve complaints

•Process orders, forms, applications, and requests

•Keep records of customer interactions, transactions, comments and complaints 

•Maintain positive, empathetic and a professional attitude towards customers at all times

•Ensure customer satisfaction and provide professional customer support on Chats

Eligibility Criteria :

  • Qualification: Undergraduate and above
  • Fresher’s and Experience both (any Experience )
  • Language skill : Should possess  Very good communication skill in English and Hindi
  • Should possesses Very Good written English (Non Voice Versant Level -5 equivalent )
  • Typing Speed 30 WPM with 85% accuracy 
  • Candidate should have Own System (Laptop / Desktop) which should have Windows 10 and with Wifi or Dongle Connectivity 

Shift Timing : Should be flexible with 24*7 Shift

Working days :  6 days working per week

Work Location : Permanent Work From Home 

Salary : Freshers :- Up to Rs 2,94,000 LPA 

Zomato Mass 

Job Role :  Customer Support – Chat Process 

Job Description :

•Resolving chats raised by the customers through their app which requires a coordination between the pick up and delivery executives and stores

•Resolve ticket for the following reasons – order status, cancellation, delivery instruction, location issue 

•Know the products inside and out so that you can answer queries and resolve complaints

•Process orders, forms, applications, and requests

•Keep records of customer interactions, transactions, comments and complaints 

•Maintain positive, empathetic and a professional attitude towards customers at all times

•Ensure customer satisfaction and provide professional customer support on Chats

Eligibility Criteria:

  • Qualification: – Undergraduate and above
  • Fresher’s and Experience both (any Experience )
  • Language skill : Should possess good communication skills in English and Hindi
  • Should possesses Good written English (Non Voice Versant Level -4 equivalent )
  • Typing Speed 30 WPM with 85% accuracy 
  • Candidate should have their Own System (Laptop / Desktop) which should have Windows 10 and with Wifi or Dongle Connectivity
  • Shift Timing : Should be flexible with 24*7 ShiftRotational Week Off with 6 days Working Work Location : Permanent WFHCandidate should have their Own System (Laptop / Desktop) which should have Windows 10 and with Wifi or Dongle Connectivity

Location :     Permanent Work From Home 

Salary :

  • Fresher’s :- Rs 2,34,000/- LPA
  • Experience Rs 2,64,000/- LPA

Working Days / Working Hours: 6 working days per week. 

Shift Timing : Should be flexible with 24*7 Shift

Application Process : 
Click here to apply for Zomato Recruitment 2021